Your cookie settings
Cookies ensure that, for instance, your user name is remembered and that you receive information that interests you. At STAR, you can choose from 3 cookie settings.

What are cookies?
Cookies are tiny files that we put on your computer, tablet or mobile phone and read out when you use our websites or apps. Some cookies are necessary, in order to enable the use of online banking, for instance. Cookies allow us to analyse your online behaviour on our websites and in our apps. These analyses help us continually improve our websites and apps. There are other cookies that simply make the website more personal, so that you can use Google Maps to find a branch, for instance. Emails from STAR also leave behind a small file that sends information when you open the email, which also tells us whether you open it on your computer, your tablet or your mobile phone.

Cookie settings
You decide which cookies you allow. If you do so, your settings will then apply for all devices on which you log in. If you are not a customer, you can always change your settings by deleting cookies via your browser’s ‘internet options’ and visit Then you are asked to choose your settings again. There are 3 settings: Necessary, Analytical, Marketing

  1. Necessary:
  2. Functional cookies
  3. Analysis cookies (anonymous)

If you only want to allow the cookies required for functioning, choose the ‘Necessary’ setting; you can use our website, and your screen settings will always be correct. When you choose the ‘Necessary’ setting, you can still receive messages from STAR on websites or other parties, but these are not specially tailored or selected for you.

  1. Analytical
  2. Functional cookies
  3. Analysis cookies (customer-specific)
  4. Interest cookies

If you choose the Analytical’ setting, we can analyse your personal visits to our website to improve our website. With the ‘Analytical’ setting you can receive personal tailored messages shown to you by STAR on STAR websites.

  1. Marketing
  2. Functional cookies
  3. Analysis cookies (customer-specific)
  4. Interest cookies
  5. Marketing cookies and similar identifiers on websites/apps from STAR or third parties inside and outside of Europe.
  6. Social media cookies

If you want to get the most out of our websites, choose this setting. Your details are remembered on and you give explicit permission for your visit to be analysed on the personal level and for these analyses to be used for tailored messages from STAR, such as special offers, on STAR’s website You also give us permission to share your IP address with these marketing parties.

Explanation of the different types of cookies
Functional cookies
Ensure that our websites and apps are working properly

Analysis cookies (anonymous)
To measure the use of our websites and apps and quickly solve problems

Analysis cookies (customer-specific)
To measure your use of our websites and apps

Interest cookies
To save your preferences and user name, for instance

Marketing cookies and similar identifiers
Based on your online behaviour, we can show you messages tailored to you, like special offers, for example

Social media cookies
To share the content of our websites and apps via social media

Refuse cookies
If you do not want to accept any cookies at all, you can turn off all cookies by going to your browser’s ‘internet options’. There is a possibility that not everything will work properly in that case. may not appear normally or you may be unable to use online banking.

More about cookies and privacy statement

Refuse marketing identifiers
When you use our apps, we collect a unique device identifier for marketing purposes (the Advertising Identifier on iOS devices and the Google Ad ID on Android devices). This ID is unique for your device and contains no other personal data like your name, your phone number or your email address.
You are fully in control how companies like STAR may use this ID and you can reset the ID any time you want. Below we explain how to see and change your personal ID settings on popular operating systems.
Apple iOS

Sometimes we collaborate with Social Media platforms, e.g. to show a relevant message on your personal page. To do so, we share your (encrypted) email address or another identifier with these platforms, so they can check whether or not you have an account. Aside from this one identifier, we share no other personal data with Social Media platforms. To receive or turn off personal ad’s on your personal page, check your privacy settings on the Social Media platform (e.g. for Facebook, navigate in Facebook to Settings > Privacy > Advertising).

STAR uses the following cookies:

Commercial cookies
Aim: Have certain keywords related to an organization show higher on a Google Search results.
Cookies: conversion
Data storage: a maximum of one year
Cookie opt-in: not required

Research cookies
Tool: Hotjar
Aim: Conducting a qualitative research among website visitors and acquiring better insights in the behavior of website visitors. This data is used to improve our website.
Cookies: research
Data storage: a maximum of one year
Cookie opt-in: not required

Statistical cookies
Tool: Google Analytics
Aim: Gaining insights in site visitor behavior to improve the user experience.
Cookies: statistical
Opslag periode: a maximum of one year
Cookie opt-in: not required


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